Welcome to Polymaker!

We are dedicated to addressing any inquiries you may have and providing comprehensive guidance as you navigate the exciting world of 3D printing.

Polymaker Wiki FAQ

I am new to 3D printing, where should I start?

Great question! This will depend on how new you are and how much information you want. We would suggest starting with an Introduction to 3D Printing

We also have a very helpful Start Here Guide on our US webstore that can help guide you to learning what you need to know.

Where can I find your certifications and documents?

You can find all of our Certifications and Declarations HERE

You can find all of our Safety Data Sheets HERE

You can find all of our Technical Data Sheets HERE

Where can I find a profile for my printer?

You can find all current profiles we have made for slicers HERE

Please note it is very difficult to have a full profile list for all material types, on every printer, with each slicing software. We are working hard to improve our profile list, but you may want to check out our active Discord where thousands of members may have already made the profile you need.

Where can I find tips to print a Polymaker product?

You can find all basic print tips for all of our products HERE

I have an issue with a Polymaker product, what should I do?

You should first contact us at [email protected]. Please include all of your order information, full details of the problem you are experiencing, and a photo of the batch number (on spool) or serial number (under dryer dock).

We always stand behind our products and will either troubleshoot or replace.

ASK the AI Anything!

This Wiki has an amazing AI chatbot where you can ask any question you have, or even have a full conversation in order to find the answers you need! It knows everything that is on this Wiki so you can ask it what is the right material for your project, how can you fix a particular printing issue, or give you tips on 3D printing in general. Just click the "Ask" Icon at the top of this page or hit "CTRL + I" on your keyboard.