Return Policy (USA Retail)

This return policy is specific for those ordering from our US retail site

Polymaker Return & Satisfaction Policy

At Polymaker, we stand behind the quality of our products with a Satisfaction Guarantee. If your product is not performing as expected, you do not need to return it. Simply contact us at [email protected] and we will work with you to resolve the issue, including sending a replacement if necessary.

Returns (Unwanted Items Only)

If you decide you no longer want an item, you may request a return within 90 days from the date of purchase. To be eligible:

• The item must be unopened, unused, and in its original packaging.

• You will need to provide your receipt or proof of purchase.

To start a return, email us at [email protected]. If your return is accepted, we will send you a prepaid return shipping label and instructions on where to send your package.

• Once your return is approved, you must ship the item back within 14 days. If the carrier does not scan the shipment within that period, the return request will be automatically canceled.

• The cost of return shipping will be deducted from your refund. This deduction will not exceed $25 for larger orders.

Items sent back to us without a prior return request will not be accepted.

Damages & Issues

If your item is defective, damaged, or not performing as expected, you do not need to return it. Instead, contact us immediately at [email protected] so that we can evaluate the issue and provide a replacement under our Satisfaction Guarantee.

Exchanges

We do not process direct exchanges. If you wish to purchase a different product, the fastest method is to return the unwanted unopened item and place a new order separately.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method, minus the deducted return shipping cost (up to $25 for larger orders). Please note that it can take some time for your bank or credit card provider to process and post the refund.

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Quick FAQ

What if I don’t want my item anymore?

You can return unopened items within 90 days of your purchase. Just email [email protected] to get started. Return shipping costs will be deducted from your refund, up to $25 maximum.

What if my product isn’t working properly?

You do not need to send it back. Just email [email protected] and we will provide a replacement under our Satisfaction Guarantee.

Do I need to pay for return shipping?

Yes, for unwanted items the return shipping cost is deducted from your refund, not more than $25 for larger orders.

How long do I have to request a return?

You have 90 days from your order date. Once approved, you then have 14 days to ship the item back.

Can I exchange my item for something else?

We do not process direct exchanges. The fastest option is to return your unopened item for a refund and then place a new order.

When will I get my refund?

Once we receive and approve your return, we will process your refund to your original payment method. Your bank or card issuer may take a few days to post the funds.